Privacy Policy
Last Updated: October 24, 2025
Channel-Markers Medical, LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and mailing address
- Professional Information: Medical license number, DEA number, practice name, and specialty (for healthcare providers)
- Prescription Requests: Information submitted through our prescription application forms
- Technical Information: IP address, browser type, device information, and pages visited
2. How We Use Your Information
We use the information we collect to:
- Process prescription requests and applications
- Communicate with healthcare providers regarding our pharmaceutical products
- Respond to inquiries and provide customer support
- Improve our website and services
- Comply with legal and regulatory requirements
- Send important updates about our products and services
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website and conducting our business
- Legal Requirements: When required by law, regulation, legal process, or governmental request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety, or that of our users or others
4. HIPAA Compliance
As a pharmaceutical company working with healthcare providers, we understand the importance of protecting health information. While this website does not collect Protected Health Information (PHI) as defined by HIPAA, we maintain strict security measures and handle all information in accordance with applicable healthcare privacy regulations.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure server infrastructure and encryption
- Access controls and authentication protocols
- Regular security assessments and updates
- Employee training on data protection practices
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights and Choices
You have the right to:
- Access and review the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal requirements
- Opt-out of marketing communications
- Withdraw consent where processing is based on consent
10. Children’s Privacy
Our website and services are intended for use by healthcare professionals only and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Channel-Markers Medical, LLC
8801 Fast Park Drive, Suite 301
Raleigh, NC 27617
Phone: (866) 553-0112
Fax: (866) 710-1003
Email: info@channel-markers.com
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.